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Customer Service
Telco Network
Service and Maintenance System
Personnel placement for after sales service is currently centered in six
major cities, Jakarta, Medan, Balikpapan, Denpasar, Makassar and Surabaya.
Telco Network after rent service is conducted in a more proactive way,
it means that repairs are conducted before a more serious problem arise.
This can be done because Telco Network can be controlled and monitored
remotely, with hopes that once a degradation of performance occurs in
its operation, it can be detected and handled in time before the system
is completely down. The repair system is modular, which means that the
field officers will bring the required modules to replace the broken ones,
this system will help shorten the time needed for repairs.
Help Desk Service
The current traffic of data can be monitored through the NMS ( Network
Management System) in the NOC (Network Operating Centre), includes the
condition of Telco Network equipment in each location. This capability
enables the customer support of PT. INFOKOMELEKTRINDO to instantly aware
of any problems. if any problem occurs, our customer support will contact
the location of trouble without delay to give guidance for a simple repair.
if this simple repair does not solve the problem our field officer will
be sent immediately to the area to conduct a more serious repair.
Field Service
Field service is applied especially
for Telco Network located in Jakarta, Medan, Balikpapan, Denpasar,
Makassar, and Surabaya,and their immediate area, and will be handled by
the branch office in Jakarta, Medan, Balikpapan, Denpasar, Makassar,
and Surabaya. The time needed to solve the problem is more or less four
hours since the problem is reported or detected on the status monitor
in PT INFOKOMELEKTRINDO's office. For areas outside, the four hours' time
is counted since the arrival of the technician from our branch office
in Jakarta, Medan, Balikpapan, Denpasar, Makassar, and Surabaya to the
location, it usually takes less than 24 hours, depending on the transportation
condition to the location of trouble.
Technical Support
If our costumers need technical support
or want to deliver complaints concerning the operation of SmartCom, PT
INFOKOMELEKTRINDO would gladly accept your call at our toll-tree number
0800-18-21201 (Hunting). Make the call and our operator will be ready
to help you.
Others Information
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